PRIVACY POLICY
Effective Date: September 27, 2026
Jaxen Creek Drone Services LLC (“JCDS,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains the types of information we may collect when you visit our website, contact us, request services, or engage JCDS for drone services; how we use and share that information; and the choices available to you.
This Privacy Policy applies to information collected through the Jaxen Creek Drone Services website and in connection with customer inquiries and services. It does not apply to third-party websites or services that we do not control.
1. INFORMATION WE COLLECT
Information You Provide to Us
We may collect information that you voluntarily provide when you contact us, request a quote, submit a service request, complete a form, enter into a service agreement, or otherwise communicate with JCDS.
Depending on the service requested, this information may include:
Name
Telephone number
Email address
Preferred method of contact
Service or project location
Information about the requested service
Property, site, access, or operational information
Uploaded photographs or files
Communications between you and JCDS
Billing, transaction, or service authorization information
Other information you choose to provide
Lost Pet Search Information
When you request Lost Pet Search services, we may also collect information necessary to evaluate and conduct the search, including:
Pet name, species, breed, approximate size, color, and identifying characteristics
Photographs of the missing pet
Last known location
Date and approximate time last seen
Recent sightings and possible direction of travel
Areas already searched
Search-area terrain and access information
Property-access information
Known hazards or operational concerns
GPS coordinates or other location information
Information about the pet's behavior, possible destinations, or other circumstances relevant to the search
Location information submitted for a Lost Pet Search is used for evaluating, planning, coordinating, and performing the requested search and related business, safety, and documentation purposes.
Information Collected During Drone Services
When JCDS performs drone operations, we may collect or create information related to the service, including:
Aerial photographs and video
Thermal imagery
Multispectral imagery
Maps and orthomosaics
GPS coordinates and geospatial data
Flight records and telemetry
Annotations and observations
Project reports and deliverables
Other operational or technical information associated with the service
The type of information collected depends on the service being performed.
Website and Technical Information
Our website is hosted by Squarespace. When you visit the website, Squarespace and technologies used by the website may automatically collect certain technical and usage information, such as:
IP address
Browser, network, and device information
Pages visited
Referring website or source
Interactions with the website
Dates and times of visits
Other website usage and performance information
This information may be used to operate, secure, maintain, and understand the performance and use of the website.
2. HOW WE USE INFORMATION
JCDS may use collected information to:
Respond to inquiries and service requests
Evaluate whether JCDS can perform a requested service
Communicate with customers and prospective customers
Prepare quotes, proposals, agreements, invoices, and service documentation
Plan, coordinate, and perform drone operations
Evaluate search locations, terrain, access, hazards, and operating conditions
Provide requested reports, imagery, maps, data, or other deliverables
Maintain customer, project, flight, safety, and business records
Process and document payments or authorized charges
Provide customer support and follow-up
Operate, maintain, secure, and improve our website and services
Analyze website traffic and performance
Protect the rights, safety, property, and operations of JCDS, our customers, and others
Comply with applicable legal, regulatory, insurance, accounting, or record keeping requirements
Establish, exercise, or defend legal claims
We seek to collect and use information that is reasonably relevant to the services we provide and the purposes described in this Privacy Policy.
3. HOW WE SHARE INFORMATION
JCDS does not sell customer personal information or customer location information.
We may disclose information when reasonably necessary to operate our business or provide requested services, including to:
Service Providers. We may use companies that provide website hosting, form processing, cloud storage, email, payment processing, accounting, mapping, data processing, or other business and technical services. These providers may process information as necessary to provide their services to JCDS.
At Your Direction. We may share information when you ask or authorize us to do so, including with individuals assisting with a project or Lost Pet Search.
Legal, Safety, or Regulatory Purposes. We may disclose information when we reasonably believe disclosure is required by law, legal process, governmental request, or regulatory obligation, or when reasonably necessary to protect the rights, safety, property, or legal interests of JCDS or others.
Business Transactions. Information may be transferred as part of a merger, acquisition, sale, restructuring, financing, or transfer of some or all of JCDS's business or assets, subject to applicable law.
JCDS does not intentionally disclose identifiable customer, pet, or private-property imagery for public marketing without permission, except where disclosure is required by law or reasonably necessary to protect JCDS's legal interests.
4. COOKIES AND WEBSITE ANALYTICS
Our website uses Squarespace as its website hosting platform. Squarespace may use cookies and similar technologies that are necessary to securely operate and deliver the website.
Depending on our website settings and your choices, analytics and performance technologies may also be used to help us understand website traffic, visitor activity, and site performance.
Cookies are small files or pieces of information stored on or accessed through your browser or device. Some cookies are necessary for website functionality and security, while others may support analytics, performance, or additional website features.
Where available, you may use our website's cookie controls or your browser settings to manage certain cookies. Disabling some technologies may affect website functionality.
5. DATA RETENTION
JCDS retains information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining customer and operational records, meeting accounting or insurance requirements, resolving disputes, enforcing agreements, and complying with legal obligations.
Retention periods may vary depending on the type of information and the service involved.
Drone imagery, flight information, reports, project files, search records, agreements, invoices, and related business records may be retained when reasonably necessary for operational, documentation, safety, contractual, insurance, or legal purposes.
When information is no longer reasonably necessary, JCDS may delete, anonymize, or securely dispose of it, subject to applicable record keeping requirements and reasonable backup practices.
6. DATA SECURITY
JCDS uses reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, electronic transmission, cloud service, storage system, or method of electronic communication can be guaranteed to be completely secure. Accordingly, JCDS cannot guarantee absolute security of information transmitted to or stored by us.
Customers should avoid submitting unnecessary sensitive personal information through website forms, email, text message, or other electronic communications.
7. YOUR PRIVACY CHOICES AND REQUESTS
You may contact JCDS regarding personal information you have provided to us, including to request that we:
Provide information about personal information we maintain about you
Correct inaccurate information
Delete information when appropriate
Provide a copy of information you have submitted
Stop using your contact information for nonessential communications
Certain information may need to be retained for legitimate business, contractual, safety, accounting, insurance, legal, or regulatory purposes.
We may take reasonable steps to verify your identity before providing, correcting, or deleting information, particularly when a request involves sensitive location, customer, or service information.
Privacy requests may be submitted using the contact information in Section 12 below.
Nothing in this section limits any privacy rights that may apply to you under applicable law.
8. LOST PET SEARCH AND LOCATION INFORMATION
Lost Pet Search services may require customers to provide specific location information, including last-known locations, sightings, addresses, property descriptions, landmarks, or GPS coordinates.
JCDS uses this information for purposes related to evaluating, planning, coordinating, documenting, and performing the requested search.
Search operations may also produce imagery, video, thermal data, GPS coordinates, flight data, and other information concerning the search area.
Because drone operations may incidentally capture surrounding property, persons, animals, vehicles, structures, or other features, JCDS takes reasonable steps to limit collection and use of such information to legitimate operational, service, safety, documentation, and legal purposes.
JCDS does not sell customer search-location information.
9. THIRD-PARTY SERVICES AND LINKS
Our website and business operations may use or link to third-party services, including website hosting, mapping, payment, social media, cloud-storage, communications, or other service providers.
When you interact directly with a third-party website or service, that provider's own privacy policy and terms govern its collection and use of your information.
JCDS is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.
10. CHILDREN'S PRIVACY
JCDS's website and services are not directed to children under 13, and we do not knowingly use the website to solicit personal information directly from children under 13.
If you believe a child has provided personal information to JCDS without appropriate parental or guardian involvement, please contact us so that we can review the circumstances and take appropriate action.
11. CHANGES TO THIS PRIVACY POLICY
JCDS may update this Privacy Policy periodically to reflect changes in our services, website, business practices, technology, or applicable requirements.
When we update this policy, we will revise the effective date shown at the top of the page. Material changes may also be communicated through the website or by other appropriate means when warranted.
We encourage visitors to review this Privacy Policy periodically.
12. CONTACT US
Questions, concerns, or requests regarding this Privacy Policy or personal information handled by JCDS may be directed to:
Jaxen Creek Drone Services LLC
Baker City, Oregon
Phone: (541) 406-0359
Email: derrick@jaxencreekdroneservices.com
For service-related matters involving an active Lost Pet Search, customers should contact JCDS directly by phone or text when circumstances change or new sightings occur.